NO REFUNDS OR EXCHANGES. ALL SALES ARE FINAL:
There are NO REFUNDS, NO CANCELLATIONS, no credits, no exchanges, and no transfers after the order has been made. If you become ill or have a medical emergency within 14 days of the event, don’t worry, we understand. Please contact us at info@BigTimeAmerica.com and we will gladly work with you to defer your ticket to a future event.
You must present a valid Government Issued Photo ID or Driver’s License (along with your e-tickets that have been emailed to you via Eventbrite when your order was placed): the name on the ID must match the name on your purchased tickets in order to gain entry to the event. If the name on the ID does not match the tickets, you will be denied entry to event without a refund. If someone purchased a ticket on your behalf, your group must check in at the same time.
If you encounter a problem at the event, you must file a complaint with Promoter within 3 calendar days following the date of the event; failure to contact Promoter within the 3-day period will be a complete waiver of your right to request compensation whether monetary or otherwise. If you need customer support, Promoter’s email is Info@BigTimeAmerica.com.
By placing an order, you are confirming that you received this policy and are agreeing to abide by the clauses within. This Purchase Policy is a binding contract between you and event Promoter.
By purchasing a ticket or tickets, you're entitled to entry to event you're purchasing it for. At the time of your order, Eventbrite will place an order for your ticket(s) in the Promoter’s ticketing system, reducing the number of tickets available for the chosen event. Before purchasing your ticket(s) we urge you to confirm the title, time, date, and location of the event(s) you wish to attend, as there are no refunds. Each event has a definitive date, start time and end time. If you do not show up to the event, you understand that you are forfeiting your ticket(s) and therefore your ticketing fee (the entirety of what you paid) will not be returned to you. If you do not attend your event, you're still 100% financially liable for your purchase. If you cannot attend the event, you will not receive a refund.
In the occasional event of minor logistical changes being made since your ticket purchase, such as updated docking address or boarding time, Big Time America will update all ticket holders by text and/or email with any logistical changes to the event.
Alcohol, Seating, Food:
Each event features a ‘cash bar.’ There is no seating or food; unless otherwise stated in the event listing. If food is provided; then it is a “first come, first served” basis, unless the event listing and or ticket description clearly states that it is available for a specific time period or for the entire event duration. If there are periods of time when food is not available for you due to the venue replenishing said food, such is not grounds for a refund.
If the event is postponed, you will be notified of the postponement and the adjusted upcoming date. In the event of a COVID lockdown or other related curfew, you will be notified if an event is postponed or canceled.
If the event is canceled, you will receive a refund for the face value of the ticket. Ticket processing fees are non-refundable.
Unforeseen circumstances beyond promoter’s control will not be grounds for a refund, including but not limited to the following: local or national weather conditions, natural disasters, waiting in lines, extended waits in lines, family emergencies, employment issues including layoffs, traffic, parking, private or public transportation issues, etc. If you purchased for the incorrect event, date, location, etc., promoter is under no obligation to provide a refund, credit, exchange, or transfer. If a cancellation or transfer request is approved, promoter reserves the right to charge a $10 administrative fee for their time, in addition to charging a $10 restocking fee per ticket if tickets are placed back on sale.
Promoters, Venue Owners, Venue Management, Security, Event Staff, and other agents of the event, have the right to refuse entry to any ticket-holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, failing to comply with the rules of the venue, incorrect attire, intoxication, venue capacity, breach of security, and other restrictions. Ticket-holder is aware that the Venue and Talent are subject to change without notice, which are not grounds for a refund. Ticket-holder is aware that amenities promised by Promoter are not guaranteed, and are not grounds for a refund, including but not limited to: VIP amenities, drink tickets, drink specials, gifts, express entry, special areas, celebrity guests, etc.
Dissatisfaction with any aspect of the event is not grounds for a refund, including but not limited to: music, DJ(s), decorations or lack thereof, party favors or lack thereof, beverages or lack thereof, alcohol selection, bar staff, food availability and selection, fellow patrons/attendees, venue staff, event staff, security, performances, ambiance, amenities, venue, check-in process, seating or lack of seating, wait in lines, emergency closures of event, emergency return of boats or yachts, delayed commencing of events, early ending of events, public amenities such as fireworks or public performances or the lack thereof, line of sight of public amenities such as fireworks or public performances being blocked by trees, buildings, boats, people, and/or other things, etc.
Release of Liability:
By purchasing the tickets through Eventbrite, you hereby release and forever discharge Promoter from any liability or claims for damages that may arise as a result of your attendance at, and voluntary participation in, the event(s), including claims for personal injury, or damage to personal property, or any other claims for negligence on the part of the event Promoter. By purchasing the tickets through Eventbrite for this event, you hereby release and forever discharge event Promoter, and their officers and agents, from any liability or claims for damages that may arise as a result of your attendance and participation at the event(s). It is hereby understood that the purchase of tickets by you and your participation in the events shall not be construed as an assumption on the part of Promoter of responsibility, liability, or control of the events.
By Purchasing tickets for this event, ticket purchaser agrees to indemnify and hold harmless event Promoter, said entities officers, owners, employees, and agents, from and against all claims, damages, losses and expenses, including reasonable attorney’s fees arising out of or by reason of complying with this Indemnity Clause. Ticket purchaser, their heirs, executors, administrators, successors and assigns, hereby release, remise, and forever discharge event Promoter and its entities owners, officers, employees and agents, from all manner of actions, causes of actions, suits, debts, judgments, executions, claims, demands whatsoever, known or unknown, in law or equity, which ticket-holder has ever had, now have, may have, or claim against event Promoter.
Once you make a purchase, if those funds are removed from the Promoter's account and given back to you, your purchased tickets will become void and irredeemable for entry into the respective event. Fraudulent attempts to force a bank or credit card chargeback by claiming you didn’t make the ticket purchase or can’t identify the purchase on your bank statement will result in being barred from attending future events hosted by Promoter.
In the event there are any legal disputes against Promoter, by agreeing to this Purchase Policy, you agree that such disputes will be arbitrated. You further agree that the location of arbitration will be set in Los Angeles County, California.
If any clause, aspect, part or provisions of this Purchase Policy is found to be null, void, illegal or otherwise unenforceable, the rest of this Purchase Policy remains in full binding effect, and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit the enforcement of said clause that required modification and of the agreement as a whole.
If you have any questions, please contact us at Info@BigTimeAmerica.com.
Thank you for your purchase!